Representative, Insurance Sales

The Opportunity

As a Pet Health Insurance Advisor, you will play a key role in helping pet owners protect their pets through tailored insurance solutions. In this customer-focused sales role, you will promote and sell Pet Health Insurance through inbound and outbound interactions, educate clients on coverage options, and provide exceptional service by assisting with policy and claims inquiries. You will work toward achieving sales and retention targets, identifying opportunities to recommend appropriate coverage levels, and ensuring accurate documentation of customer interactions.

This position combines consultative sales, customer service, and relationship management in a fast-paced contact center environment.

• Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online.
• Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers.
• Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls.
• Determine appropriate insurance products and coverage levels for clients.
• Contribute to continuous improvements of sales and service processes.
• Accurately document and follow up with customers to maintain client files.

• AMF Damage Insurance License required.
• Professional proficiency in both English and French; high degree of proficiency required to service customers across Canada.
• Experience in outbound sales (typically 1–2 years or equivalent transferable experience).
• High school diploma or equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Ability to navigate multiple computer programs simultaneously.
• Experience achieving individual and team goals.
• Proven ability to recognize sales opportunities in a contact center environment.

Salary Range: $45,000 - $82,100

This role requires successful clearance of background checks (including criminal checks and leadership references).

• Hybrid work schedule for most roles.
• Company share ownership program.
• Incentive Program – eligible employees may participate in various incentive plans subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions.
• Paid volunteer days and company matching on charitable donations.
• Educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.
• Wellness and recognition programs.
• Discounts on products and services.

We encourage applicants who do not meet every requirement; diverse backgrounds and perspectives are sought. Inclusion, diversity, and equity are essential to our success.