Counter Salesperson
Job Description & How to Apply Below
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
Job Description
As a Counter Sales Representative, you will support walk-in customers at the Profit Centre by delivering exceptional customer service and ensuring a well-organized, fully stocked, and clean counter sales area. In this role, you will assist customers with product inquiries, order entry, order picking, and backorder follow-up. You will also collaborate with both the Inside Sales and Outside Sales teams to support overall sales operations.
Key responsibilities include:
Assisting customers with purchases made at the Profit Centre counter.
Researching products and providing recommendations based on customer needs and available inventory.
Contributing to sales growth through effective counter merchandising, product promotions, and identifying leads for the Outside Account Manager while building relationships with customers.
Processing, picking, and packing sales orders generated at the counter.
Maintaining a clean, organized, and visually appealing counter area, including merchandising displays.
Monitoring inventory levels and notifying the buyer when stock is running low.
Following up with purchasing on backorders and communicating accurate delivery timelines to customers.
Processing returns and warranty claims for both account and cash sales while ensuring compliance with company procedures.
Addressing customer concerns and complaints by identifying and implementing appropriate solutions.
Performing additional duties as assigned by the Profit Centre Manager.
Qualifications
Grade 12 diploma or equivalent;
College and/or University degree an asset
A minimum of 2 years of experience with customer service or counter sales
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills with a…
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