Contents Technician Lead

At On Side, Contents Technicians show up every day with a can-do attitude and desire to help. This team does vital work helping clients save precious possessions and memories with empathy, compassion, and hard work. When disaster strikes, Contents Technician teams are deployed to restore order out of chaos and clean up the aftermath. Working on site and in the On Side warehouse means no day or disaster is ever the same.

The Lead of this team reports to the Content Manager and helps with the day-to-day on-site direction of the team. Leading communications with Project Managers, Adjusters and trades communication skills are a necessary requirement of the job.

This posting reflects an existing vacancy.

• Salary Range: $22-$26/hour
• Overtime opportunities (where applicable)
• On-call premium and overtime paid for rotating coverage
• Extended health coverage (medical, dental, vision, etc.)
• Employee assistance program (EAP)
• Group RRSP, with company matching DPSP
• Life and disability insurance
• Opportunities for advancement and internal mobility

• Leading and providing direction to the team
• Communicating with cross-functional teams and clients
• Working with customers to restore personal and commercial items to pre-disaster state
• Packing and cataloging contents from disaster affected areas and creating inventory lists
• Pre and post construction cleaning
• Cleaning contents and structures, fabrics and textiles
• Moving boxes, furniture, appliances and various heavy items

• Industry knowledge and 2+ years’ experience as a Contents Technician
• Experience and/or aptitude to lead a team right away
• Tech savviness (Encircle experience and capability to learn application and computer programs as required)
• Physically fit (ability to lift, carry and pack boxes, move furniture and appliances) and willingness to follow all company safety requirements
• You love people and have great communication skills
• An optimistic outlook and a real desire to help (must have initiative and be dependable)
• Exceptional organizational skills (must be able to assess a situation and communicate plan effectively)
• Reliability (on time and always prepared)
• Clean criminal record
• Ability to communicate effectively in English, both written and verbal

• A workplace that values respect, integrity, generosity, excellence and being customer driven
• Opportunities to grow your career and learn from the best in the industry
• A culture that celebrates teamwork, inclusion, and customer‑driven service

• Disasters can strike at any time so a rotating schedule of 24/7 after hours on‑call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after‑hours on‑call schedule.