Field Service Coordinator

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally.

Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work-if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

The Field Service Coordinator will have the responsibility for supporting the field service effort across the region. This position will also support the Field Service Manager in the customer planning and follow-up.

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce.
• Ensure the customer, industry and IPS training requirements are maintained for all team members.
• Schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved.
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS.
• Create quotes for Field Service Manager review.
• Enroll field service technicians in any necessary safety training to ensure compliance with customer requirements.
• Ensure. pricing and work order is correct before sending to Sales department for review.
• Ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers.
• Procure/Purchase parts for Field service jobs.
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures.
• Ensure the field service reports are completed and delivered to customers in a timely manner.
• Maintain relevant logs and documentation.

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work
• Proficient in MS Office suite

• Paid Time Off (PTO)
• RRSP Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee and Family Assistance Program (EFAP)
• And more!

Integrated Power Services, or IPS, is the leading provider of electric motor and generator repair services in North America for continuous process industries, including power generation (wind, nuclear, hydro and fossil), petrochemical, oil & gas, metals, mining, paper and aggregates & cement. Headquartered in Greenville, SC, with thirty-two locations coast to coast, we offer in-shop repair services, field services, distribution, and asset storage on a local, regional and national scale.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace.