Field Service Technician

1-111 Inksbrook Dr, 1-111 Inksbrook Dr, Winnipeg, Manitoba, Canada

Posted Tuesday, August 11, 2026 at 4:00 AM

When you join East Penn Canada
, you become part of a battery solutions company serving essential industries across Canada. Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers’ material handling operations. We provide the tools, training, benefits, and long-term stability needed to succeed in this role.

“What Powers You” matters. Here’s how we support our service technicians:

• Competitive pay with commission plans, and overtime opportunities during peak periods
• A fully outfitted service vehicle, including all required tools and a gas card, so you can focus on the job without worrying about expenses
• Allowances for safety shoes, prescription safety glasses, and uniforms
• 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days
• Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program to help you plan for the future
• Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities, with many roles across our four divisions filled through internal promotions
• Employee discounts on batteries, plus access to exclusive deals on popular brands

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.

Key Responsibilities

• Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients
• Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
• Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required
• Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required
• Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
• Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories
• Install, test, repair, and maintain battery watering systems
• Change de-ionizer filters and prepare scrap batteries for transportation
• Maintain daily logs of service activities, client visits, time tracking, and inspection results
• Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact
• Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
• Develop strong business relationships with customer base and act as a trusted technical advisor
• Participate in the development of service programs within the assigned territory

Experience & Qualifications

All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set…