Service Technician - NB and PEI

Value Proposition  As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees.

As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
Collaborative work environment with highly engaged employees
Market competitive compensation and benefits plan, including LTD & Insurance
RRSP with a company match
Annual Employee Appreciation Week
Paid vacation and personal days
Employee Assistance Program (EAP)
Resources supporting mental, physical, family and financial well-being
Career growth and training programs
Open communication with Senior Leaders
Employee referral program
Recognition programs
Social activities
And much more…

Job Description Summary  This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

Job Description DUTIES & RESPONSIBILITIES   Maintain a high level of client service by Responding promptly to service requests
Following through on commitments to customers and internal colleagues
Listening to customer issues
Communicating client service information with the Sales Representatives and the Service Coordinators
Completing work orders
Maintaining appropriate tools, supplies and parts within vehicle
Maintain client equipment by Documenting equipment issues and completed repairs
Diagnosing equipment issues and arranging for required parts, supplies or tools
Communicating equipment issues and recommended repairs to the customers
Adjusting, repairing or calibrating equipment based on manufacturer’s specifications
Following through on maintenance contracts
Supports new equipment installations by Providing follow up support within committed timelines
Verifying equipment is set to manufacturer’s specifications
Selling maintenance contracts
Maintain a safe and respectful environment by Reporting incidents, injuries or near misses
Conducting oneself in accordance with Sinclair’s policies
Participating in ongoing educational programs
The anticipated salary range for this position: $50,600.00 - $76,000.00 Annual
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada, Corporation is proud to be an equal opportunity employer.
About Medline Canada  Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
Our Commitment to Diversity and Inclusivity  Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility  Medline Canada is committed to the principles of the accessibility in Canada. We endeavour to make our recruitment, assessment and selection…