Member Experience Department Leader
Job in
Winnipeg, Manitoba, A3C, Canada
Listed on 2026-06-15
Listing for:
MEC
Full Time
position Listed on 2026-06-15
Job specializations:
-
Management
Event Manager / Planner -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Event Manager / Planner
Job Description & How to Apply Below
Become the Member Experience Department Leader at MEC, where your passion for outdoor activities drives exceptional service. Enhance member interactions and guide supportive team dynamics daily.
In this influential position, you will lead efforts to deliver top-tier member experiences across various customer service channels. Building an inclusive team environment and nurturing community ties are key aspects of your role. You'll leverage sales metrics to inform operational decisions and improve service quality.
Key Responsibilities:
• Supervise daily service execution on the floor
• Provide coaching and constructive feedback to staff
• Manage service standards at the Cash and Member Service Desk
• Engage in community programs to boost member loyalty
• Drive operational excellence through metrics analysis
Requirements:
• 1-3 years of frontline team leadership in retail
• Expertise in real-time coaching and service execution
• Experience in high-volume customer service environments
• Strong analytical and communication abilities
• Willingness to work flexible hours including holidays
Lead MEC's commitment to outstanding member experiences and community involvement with your deep expertise.
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