Customer Service Representative Job Winona area,Minnesota USA,Customer Service/HelpDesk

Consolidated Energy Company

Position Title:

Customer Service Representative

Location:

Winona, MN

Pay Range: N/A

Position Description COMPANY OVERVIEW

Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest.

To learn more about us, visit

POSITION SUMMARY

As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.

This is a full-time position located in Winona, MN and will include Monday through Friday, daytime hours.

This position will also be responsible for:

Manage Inbound/Outbound customer calls on multiline phone system

Process payments, adjustments, corrections, and deposits

Process delivery and product service orders, and invoices

Update customer account information accurately

Troubleshoot and resolve customer billing questions in person, phone, and email

Provide comprehensive support to customers

Work independently while also collaborating effectively within cross-functional teams in person and virtually

Handle seasonally high-volume workload with time sensitive tasks

Other administrative duties as assigned

BENEFITS

Starting wage $$24.00- $29.00 /hour depending on experience. Competitive wage & retirement program. Health, dental, vision, life and disability insurance. Paid vacation and holidays available immediately.

Position Requirements

High School Diploma or GED required

1-2 years of experience in customer service or administration role preferred

Proficiency in Microsoft Office Suite, specifically Excel and Outlook

Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely

Strong communication, active listening, and problem-solving skills are essential

Basic math skills to calculate gallons, taxes, and percentages

Ability to work in a fast-paced office environment, multitasking between phone systems and computer software

Equal Opportunity Employer

Accessibility:
If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone:

EOE, including disability/vets

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