Credit Administration Representative

Job Summary

The incumbent will perform review and due diligence activities associated with Commercial, Ag, and Consumer loan transactions during the loan origination and monitoring functions. The primary responsibility of the Credit Administration Representative position is to obtain and review executed loan documentation, customer information, and determine transaction compliance with applicable internal bank policy, procedures, and regulatory requirements. Success in this role will include fostering a collaborative relationship, process, and procedures that benefit all stakeholders in the lending process.

The incumbent will demonstrate strong verbal and written communication skills, a can‑do attitude, and will be able to develop amicable solutions to moderately complex situations with internal and external customers. Position will support credit related staff at all Merchants Bank locations and will perform duties in a centralized function located in the Winona Credit Administration Center.

Requires a well‑organized and motivated individual with good time‑management skills, a high level of accuracy, and the ability to remain calm under pressure. Must have excellent communication skills and be a team player.

Merchants Bank offers competitive wages and benefits for our full‑time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Employees with this job description are cross trained in certain areas of special emphasis. Each individual’s time is split: 25% of their time is attributed to the “General” requirements and 75% of their time to an area of “Emphasis” on a daily basis.

• Supports the lending functions of the bank by preparing, reviewing, and/or retaining various loan documentation. This will be dependent upon focus area.
• Responds to internal and external customer phone or written loan inquiries in a courteous, prompt and accurate manner by phone, as well as, through written correspondence.
• Distributes and/or reviews a wide variety of reports both within and outside the department.
• Possesses knowledge and understanding of reports that remain within the department; maintains proper retention of reports within department.
• Research identified customer problems utilizing problem‑solving skills to hypothesize causes; communicate recommendations with manager for correction and prevention of continued problems.
• Performs other duties as requested by manager within the Bank.

Work is performed under minimal supervision according to established policies and procedures. Emphasis of this position is to barcode and import various documentation into bank’s document retention software and other various monitoring tasks.

• Barcode and import various documentation into bank’s document retention software (LQAS).
• File setup maintenance and tracking (LQAS).
• Review and processing of various Mernet forms (risk rating changes, non‑accruals and charge‑offs, CD holds).
• Process customer and file maintenance reports.
• Process funded consumer and commercial loans.
• Prepare and monitor UCC filings including new, continuing, and other amendments as needed.
• Barcode consumer and commercial loan denials, withdrawn loans, and incomplete applications.
• Research various tasks and/or requests as needed.

Work is performed under minimal supervision according to established policies and procedures. Emphasis of this position is to prepare mortgage and consumer satisfactions; follow up on all loan exceptions for commercial, consumer and commercial loan types; loan input check back for consumer and mortgage loan types and HMDA and CRA checkback and data collection.

• Prepare/Mail/Import satisfactions for all commercial, consumer, and mortgage loans.
• Process commercial and consumer paid notes and complete lien perfections as needed.
• Follow up on all consumer and commercial loan exceptions.
• Loan input check back for consumer and commercial loan types.
• HMDA input and check back and upload…