Network Voice Support Analyst
Listed on 2026-01-25
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IT/Tech
IT Support, Cybersecurity, Systems Administrator
Overview
Merchants Bank is seeking a Network and Voice Administrator. This on-site position can be worked out of any Merchants Bank location in MN and WI with office space available. The preferred location is Winona, MN.
Responsibilities- Design, maintain, and enhance the reliability and performance of the enterprise network across datacenters and SDWAN environments.
- Administration of Fortinet-based security and segmentation, troubleshoot complex network and voice issues, and ensure high availability through proactive monitoring and incident response.
- Collaborate with analysts, vendors, and stakeholders to support infrastructure planning, voice services, and ongoing improvements in alignment with organizational and regulatory standards.
- Maintain detailed network documentation, support compliance initiatives, and contribute to cross‑team training and a positive workplace environment.
- Three years of experience supporting users and LAN/WAN infrastructure in a large multi-vendor Layer 3 network required.
- Must have experience using network management tools.
- Experience with LAN/WAN/SDWAN troubleshooting, including experience with TCP/IP, Ethernet, Fortinet routers and switches, Meraki and Microsoft Teams desired.
- Technical knowledge and experience with micro‑computer hardware, operating systems and LAN/WAN administration (Windows end-user and server OS, LINUX, Fortinet) preferred.
Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.
How to applyApply online at or in person at any Merchants Bank location. Questions can be emailed to
Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Salary/Compensation: $31.44 - $38.51 per hour
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