IT User Support Specialist; Tier 1

Merchants Bank,
Winona
, is seeking an IT User Support Specialist (Tier 1 Support) to join our team.

Hours will vary between 7:30-5pm Monday-Friday with rotating coverage on Saturdays 8-12pm.

This position will be the first point of contact for internal users experiencing technical issues and provide troubleshooting and support for issues related to user accounts, hardware and software. Will troubleshoot and resolve basic issues and escape to higher support as needed. Will maintain a high level of customer service ensure support tickets are logged and updated.

Must have a minimum of 1 year of experience in a customer service role. An Associates degree in Information Technology or related field preferred. Must have excellent communication and interpersonal skills, strong troubleshooting and problem-solving skills, and be able to work independently and as part of a team.

• competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance
• flexible spending accounts
• 401(k) and ESOP retirement plans
• bonus plan
• paid time off
• tuition reimbursement
• variety of voluntary supplemental insurance options

Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Salary/Compensation: $22.88 - $27.45 per hour