Operations Manager - Bilingual

Overview

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles:
We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

The Manager Operations is essential to leading the manufacturing and packaging of high-quality fan merchandise and timely and accurate fulfillment of customer orders. Reporting directly to Vice President of Operations, this position will manage a team of Supervisors and hourly staff related to all aspects of production, core operations, budgets, project delivery, and corporate strategy. This includes significant emphasis on operational efficiency, productivity, and profitability.

One primary objective is to ensure prudent allocation and utilization of resources to bolster the company’s financial success.

The Manager Operations is responsible for the safety, quality, and timely execution of production and distribution operations according to direction received from Senior Leadership. This role emphasizes measuring, publishing, and holding teams accountable to KPIs and other performance metrics to enhance operational efficiency. It will provide direction and work with Supervisors to accomplish routine tasks efficiently, as well as projects that lead to growth in operational throughput.

Serve as escalation in athlete corrective and commendation actions and ensure execution of priorities established by Planning and Senior Leadership.

This position requires sustained moderate physical activity throughout the shift, including ability to crouch, climb, push, pull, reach, lift, and carry. It oversees varying work centers to ensure readiness to report to secondary work centers, building locations, or alternate shift patterns, as directed.

• Responsible for the selection, training, coaching, and career development of Operations Supervisors, as well as hourly athletes.
• Analyze and monitor workflows partnering with other departments to implement changes on the floor, resulting in smooth and collaborative workflows.
• Monitor performance metrics (KPIs), prepare detailed reports, and identify areas for improvement, holding athletes accountable for performance within each work center.
• Identify operational inefficiencies and develop effective solutions to address issues and improve overall performance.
• Seek improvements that elevate existing processes, including review of performance metrics to identify opportunities for improvement.
• Oversee operational budgets, control costs, and maximize resource utilization to meet organizational needs.
• Develop long-term operational strategies for continuous improvement in areas such as quality control and process optimization, aligning with company objectives.
• Translate high-level goals into actionable steps for daily operations execution.
• With guidance from HR, EHS and Senior Leadership, assist in the investigation and follow up for personnel issues, safety violations, and/or accidents.
• Responsible for effective and timely internal communication with Senior Leadership, Managers, Planning, and other departments to align operational strategies with business goals.
• Leverage systems and technology to ensure accurate reporting capability, WIP, and progress to plan.
• Participate in cycle counts and year-end physical inventory.
• Promote general housekeeping and six sigma activities.
• Adhere to Department and Company Standards, Operating Procedures and Safety Requirements.
• Treat others with respect and conduct themselves in a positive and inclusive manner daily.
• Perform other duties as assigned.

• Bachelor’s Degree in Business Administration, Operations Management or a related field.
• 5+ years proven operations management experience required; 8+ years industry experience with an MBA, six-sigma, or…