Customer Support Specialist Job Winona area,Minnesota USA,Sales

Customer Support Specialist

PAY RANGE: $22 - $24 per hour

SUMMARY

The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of product as requested. Satisfying the customers service needs takes precedence over all other responsibilities to ensure compliance with all applicable legal and regulatory requirements in accordance with established company policies and procedures while maintaining the highest levels of safety, quality, and productivity.

This position requires an individual who enjoys a high energy, high output work environment and thrives on teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Perform all tasks safely and efficiently.

Provides day to day administration and support of sales group, as well as functions as a liaison between field sales, territory sales and internal operations.

Call for and process spot contracts as needed, Wheat Flour orders, Seeds & Grains orders from customers in a timely and efficient manner, where appropriate, positioning the orders in the mill schedule and confirm to the customer the ship or delivery date that can be met.

As needed, will support existing contracts including: rollovers, cancellations, maintaining contract balances (debits/credits), databases and reports (shipped not invoiced, not applied contracts)

Work in close coordination with the Customer and Sales Support Manager, and when appropriate the Sales Representative, informing the business unit on relevant developments pertaining to orders and flour contract position. It is important to the success of the business that sales personnel and customer service function as a team.

Notify customers in advance of any changes in product, volume or delivery schedule.

Create, document, and manage customer CERTs, Returns, and Rebills.

Coordinate the customer's needs with our ability to ship. This service is the focal point of inquiries which require immediate action and follow up with problems pertaining to product availability, shortages, and invoicing.

Communicates documents to customers for orders requiring special documentation or processing.

Update and maintain customer contact information in AX for Sales Order Confirmations, BOLs, and Traffic demographics.

Works with the Customer and Sales Support Manager and Sales Rep to process information relative to customer rejections and problem shipments into the appropriate reports, databases, email, etc.

This job has a broad base of duties and a widely fluctuating workload. This position is one of high visibility due to daily contact with customers, sales and mill office and production personnel.

Performs other related duties as required and assigned.

SECONDARY DUTIES & RESPONSIBILITIES

Support Logistics as needed, notifying customers in advance of any changes in product, volume or delivery schedule.

Communicates customer contract balances to customers via phone, fax, or email at intervals dictated by customer's needs.

Back up to the Customer and Sales Support Manager as needed.

This job has a broad base of duties and a widely fluctuating workload. This position is one of high visibility due to daily contact with customers, sales and mill office and production personnel.

DIMENSIONS

Primarily, taken care of on one shift; however, extra hours are put in as the need arises.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are…