FTTH Field Technician: Install, Repair & Customer Care

HBC is a leading provider of delivering FTTH (Fiber‑To‑The‑Home) Broadband services to both residential and business customers. As our company continues to grow, we are seeking skilled Service Technicians to join our team who are passionate about delivering exceptional customer experiences while supporting the expansion of cutting‑edge fiber broadband technology across our communities. Working as a Service Technician for a Fiber‑to‑the‑Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth.

At HBC, connecting people is at the heart of everything we do. We are forward thinkers who leverage advanced fiber internet technology to strengthen communities, deliver world‑class service, and create meaningful customer connections. In this role, you’ll find yourself on the forefront of cutting‑edge technology, ensuring that customers stay connected seamlessly while contributing to the growth of a high‑demand industry.

Apply today for a chance to join HBC!

Job Type: Full‑time

Location: Winona, MN / Plainview, MN / Rochester, MN / Lake City, MN / La Crosse, WI / Onalaska, WI / Eyota, MN / Chatfield, MN / Rushford, MN

• Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.
• Ensure that the installation follows company standards and customer requirements.
• Test and verify that the broadband services are functioning correctly.
• Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.
• Troubleshoot and diagnose connectivity issues and equipment malfunctions.
• Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.
• Replace or upgrade faulty components or equipment to ensure reliable service.
• Install, splice, repair, and maintain aerial, buried, underground, and customer premise fiber optic and copper facilities where applicable.
• Use various diagnostic tools and test equipment to identify defective cable, locate faults, and verify service restoration.
• Respond to service trouble dispatches and provide technical troubleshooting support to resolve customer‑impacting issues efficiently.

• Provide excellent customer service by addressing customer inquiries and resolving technical issues.
• Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services.
• Exceed customer expectations by performing extraordinary customer service, identifying customer needs, and proactively educating customers on HBC products and service solutions including Internet, Video, Voice, and managed services.
• Seek sales opportunities through customer interactions and help customers understand the value of enhanced broadband solutions.

• Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.
• Monitor network performance and address any issues promptly.
• Maintain accurate records of service calls, installations, repairs, and customer interactions.
• Update customer account information and service records as required.
• Provide high‑level support for maintaining operational records including service documentation, network elements, customer premise records, and system updates.

• Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.
• Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Support HBC’s safety mission of “Home Safe, Every Day” by proactively identifying hazards and following all field safety procedures. Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs.
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