Financial Worker; Account Specialist

County Office Building
202 W 3rd St
Winona, MN 55987, USA

Compensation: $29.69/hour (DOQ) with advancement up to $39.31/hour.

Under general supervision, performs a variety of tasks related to the determination of eligibility of clients for income maintenance programs including food support, health care, cash assistance, and grant determination. Performs related work as assigned. Work is performed in an office setting.

• The following duties may not be included in every position.
• Determines eligibility of clients for income maintenance programs, which includes the initial and on-going determination of eligibility.
• Interviews clients to obtain necessary factual information and verifies information received from clients.
• Interviews clients receiving public assistance benefits to determine their continued eligibility.
• Advises clients of case status, including explaining eligibility requirements and benefit factors, assesses client needs, and refers clients to programs and other community resources to assist them in maintaining eligibility, or if the client is no longer eligible for public assistance.
• Maintains complete and accurate records on clients' eligibility.
• Provides requisite information on new and existing cases to child support, employment services, and other appropriate staff.
• Explains social services, income maintenance, and other community programs to individuals or groups.
• Explains and interprets policies and rules to clients, staff, and other individuals.
• Responds to complaints of clients and informs them of their rights and method of appeal and other legal rights.
• Performs data entry into multiple county and state computer systems and retrieves information from those systems.
• Prepares county case for appeal hearings, documenting the actions taken by the county and provides testimony at the appeal hearing.
• Provides input into the development and evaluation of agency policies, programs, and procedures.
• Composes correspondence and constructs reports as needed.
• Any other duties as assigned.

For Full Performance:

• Knowledge of interviewing techniques and skills in conducting interviews.
• Knowledge of agency programs, operations, policies and procedures, as well as relevant laws and guidelines.
• Knowledge of available community resources.
• Knowledge of human behavior.
• Knowledge of MAXIS data information system, MMIS, and SSIS.
• Ability to accept and profit from supervision.
• Ability to accurately and rapidly process detailed information.
• Ability to interpret legal documents, complex rules, manual materials and bulletins as they apply to income maintenance programs.

For Pre-Employment:

• Three years of clerical experience and/or experience working with the public, or the equivalent.
• Two years of clerical experience in a welfare/human service agency.
• Two years of experience as a Community Service Aide or similar experience in a private non-profit agency or other public agency.
• Two years of study at an accredited two or four year college/university or similar institution, with emphasis in the behavioral sciences, business, or closely related subjects (at least 23 quarter credits or 16 semester credits).
• Successful completion of the technical college Public Welfare Financial Worker diploma program (applicants must be within six months of completion of the program).
• Successful completion of the technical college Public Welfare Financial Worker certificate program will substitute for one year of the required clerical experience or experience working with the public.

• Ability to establish and maintain effective working relationships with clients, public, co-workers and agency administration.
• Strong time management and analytical skillset.
• Ability to work respectfully in a team environment while also being a motivated self-starter for independent caseloads.
• Knowledge of office procedures, practices, equipment and software programs.
• Advanced beginner competency with Office 365, including spreadsheets and electronic document file storage.
• Ability to effectively utilize multiple complex computer systems.
• Data entry and keyboarding skills.
• Ability to organize and coordinate job activities.
• Ability to establish and maintain accurate and systematic records.
• Ability to remain objective and make decisions.
• Ability to express ideas clearly and to comprehend and follow complex written and verbal instructions.
• Ability to communicate effectively, both orally and in writing.
• Must pass a personal background investigation.

For the complete job classification, including ADA requirements, or to request a copy of the benefit statement for this position, please email Winona

County

HR.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.