Lead Courier (Part-time

Lead Courier

Merchants Bank, Winona, is hiring a part-time Lead Courier. The hours for this position will generally be Tuesday from 7am – 3:30pm, Wednesday 7am – 4:15pm, and every other Thursday from 8am – 11am.

This position is responsible for overseeing the Courier staff and services to branch locations. This job also involves courier work between affiliate banks, working with ATMs, and various maintenance duties as assigned (cleaning, painting, yard work).

Must have a valid driver's license with satisfactory driving record. Must be able to lift and maneuver packages of 50 lbs. Must have excellent customer service and communication skills.

Merchants Bank offers competitive wages and benefits for our part-time employees including vision insurance, 401(k) retirement plan; bonus plan; paid time off; and a variety of voluntary supplemental insurance options.

Primary duties include:

• Supervising courier staff including scheduling and doing performance reviews.
• Courier work between facilities and handling currency.
• Making deliveries and pickups at various unscheduled locations as needed.
• Filling and maintenance of ATMs at various locations.
• Assisting with resolving and troubleshooting ATM issues with couriers and bank staff as needed by phone.
• Ongoing general cleaning and painting.
• Cleaning of bank vehicles, as needed.
• Pick up refuse in bank parking lot.
• Pick-up from lock-boxes and general mail from Post Office.
• Grass cutting and carpet cleaning, as needed.
• Practicing safe/legal driving habits at all times. Abides by all speed, parking and traffic rules while operating a vehicle. Notifies management of any driving related incidents and or citations immediately.
• Providing efficient and courteous customer services to internal and external customers while conducting pickup and delivery of a variety of documents and other items.
• Completing specific routes in a safe, timely and accurate manner; maintaining security/confidentiality of bank and customer documents at all times.
• Participating in the cross training of all routes to guarantee a seamless transition as needed.
• Sharing in the responsibility of routine courier car maintenance. Reports any issues creating an unsafe condition immediately.
• Performing other duties as assigned by supervisor.
• Employee will be expected to contribute to a positive working environment through words and actions.
• Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
• Employee will be expected to take responsibility to insure that internal and external customers receive outstanding service.
• Employee will be expected to complete compliance assignments as needed.
• Regular and dependable attendance is an essential function of the job.

Skills requirements include:

• Must maintain a valid driver's license and a satisfactory driving record. Must be familiar with counties that courier routes are located.
• Customer focused, with excellent interpersonal, and public relations skills.
• Dependable with ability to work flexible schedule.
• Ability to enter and exit vehicle and bank and customer premises without difficulty in performance of job. Must be able to lift and maneuver a variety of packages and a minimum of 50 lbs.
• Must have a high level of interpersonal skills to communicate bank services, policies, procedures and objectives effectively with internal and external customers and to represent the company positively in the community.
• Must have the ability to safely operate a motor vehicle; read and understand directions, all road and traffic signs/signals and understand and abide by all traffic laws.
• Requires ability to sit and operate a vehicle for extended periods while performing job duties.
• Frequent ability to travel and move freely about bank offices and other business locations. Requires bending, reaching, stretching. May be required to lift and carry a minimum of 50 pounds in the form of office related supplies and equipment, and/or documents/files.
• Must be able to receive and/or follow detailed instructions with the ability to stay focused and organize/prioritize work product.
• Must have effective skills for assessing and evaluating with the ability to work under pressure and maintain a high degree of accuracy.
• Job requires auditory, verbal and visual capabilities with normal range, manual dexterity of hands and fingers, ability to reach with hands and arms and perform repetitive motions.
• Requires minimal operation of standard office machines, including computer and telephone.

Working conditions include:

Operates a motor vehicle in performance of job; traveling in moderate to heavy traffic on a variety of roadways while encountering a variety of conditions. Enters and exits bank offices and a variety of businesses. Encounters light to moderate noise, limited mostly to the operation of office equipment, i.e., computers, typewriters, calculators, etc., conversation and background music. Will need to be able to assist with cash/coin deliveries.

Relationships:

Responsible to the…