Service Operations and Inventory Coordinator

Service Operations and Inventory Coordinator

Job Title: Service Operations and Inventory Coordinator
Department: Service
Reports To: Service Coordination Leader
Type: Full-Time
FLSA Status: Non-Exempt
Hours: 40+ hours per week
Pay Range: $27.00 – $34.00/hour

About VHV Company:

VHV is a full-service mechanical construction contractor specializing in high-quality plumbing, piping, and HVAC systems for commercial, industrial, and institutional clients across Vermont and New Hampshire. Headquartered in Winooski, VT, we’ve been building trusted relationships and delivering innovative solutions for over 75 years.

At VHV, you’re not just an employee—you’re an owner. As a 100% employee‑owned company, we value teamwork, integrity, safety, continuous improvement, and treating each other with respect. Join a team committed to excellence, collaboration, and growth.

Our Core Values:

• Know & Do What’s Right
• Committed to Improvement
• Team Focus

Our Core Focus:

Hire, Promote, Reward, Repeat

Position:

The Operations and Inventory Coordinator plays a key support role within the Service Department, helping ensure that technicians have the tools, parts, and information they need to perform efficiently and safely. This position is responsible for managing service inventory, preventative maintenance forms, refrigerant compliance, and to be a liaison to the Tool + Fleet Manager for any service‑related needs. The ideal candidate is highly organized, detail‑oriented, and thrives in a fast‑paced, team‑focused environment.

Team player, integrity, dependability, detail‑oriented, solid decision‑making skills, driven, approachable, punctual, high standards for quality and excellence, good customer service skills

• High School Diploma or equivalent required
• One+ year in an administrative, dispatch, or customer service role
• Experience in HVACR or construction industry preferred
• Strong organizational and time management skills
• Excellent verbal and written communication
• Calm under pressure; able to multitask and prioritize effectively
• Customer‑first mindset and positive attitude
• Strong attention to detail and follow‑through
• Reliable, accountable, and a team player

Essential

Roles and Responsibilities:

• Monthly/quarterly PM inventory purchasing and management (filters, belts, and boiler kits).
• Purchasing per tech request, for WOs, van stock, inventory, and refrigerant.
• Work order completion in Spectrum, updating materials and uploading completed forms.
• Management and updating of all forms in One Drive.
• Review of all completed forms for changes and updates to be made in G drive and One Drive.
• Inventory of tech/office/storage unit refrigerant twice a year.
• Inventory the three offices PM supplies to use up for the upcoming maintenances.
• Aid to the service department; occasional part/tool delivery for techs, jobs, to storage units, etc.
• Updating and maintaining of all regions master lists (updates from Service Techs)

How We Work: EOS + Continuous Improvement:

VHV operates on the Entrepreneurial Operating System (EOS) , with a focus on:

Vision
Process
People

Issues
Data
Traction

This framework helps our team stay aligned, accountable, and continuously improving.

Opportunities for advancement exist for high‑performing team members. We live our core value of being Committed to Improvement, offering access to education, training, and cross‑functional growth. At VHV, we don’t just fill roles—we grow careers.

Physical Requirements & Work Environment:

• Predominately sedentary light office position with high frequency of keyboarding/computer work required (67% – 100%) of the workday
• Ability and willingness to travel to local as well as remote locations (out of town, out of state) for short and/or extended periods of time.
• Ability to hear and verbally communicate effectively.
• Ability to stand or walk for extended periods of time.
• Must be able to see well (either naturally or with correction).
• Use hands, fingers, arms, and legs to safely manipulate objects.
• Lift and carry supplies and materials weighing up to 25 lbs.
• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Wear the proper PPE: safety boots that cover at least the ankle, clean denim or appropriate work…