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Technical Support Engineer – SaaS, Cross‑Functional Impact
Job in
Winooski, Chittenden County, Vermont, 05404, USA
Listed on 2026-06-20
Listing for:
Censis
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Censis is seeking a Technical Support Engineer to troubleshoot and close tier II support tickets. This role involves technical troubleshooting, system maintenance, and effective customer engagement. You will collaborate with Tier I, Dev Ops, and service teams to improve customer impact.
Successful candidates will demonstrate analytical problem-solving skills and document knowledge efficiently. Preferred qualifications include customer support experience and proficiency in SaaS tools like Zendesk and Sales Force. The salary range for this position is $56,900 - $105,700.
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