Interpreter; Navajo

Job Details:
Level: Experienced,

Job Location:

Winslow Indian Health Care Center - Winslow, AZ 86047, Position Type:
Full-Time, Education Level: High School Diploma, Travel Percentage:
Occasionally, Job Shift: Swing, Under general supervision of the Deputy Quality Officer, the interpreter provides meaningful access to appropriate communications for patients; patients legally authorized representative(s), and other individuals whom the patient authorizes, in their preferred language. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Maintains regular attendance and punctuality.
• Greets patients and provides customer service assistance by interpreting for them.
• Provides direct care to tribal members and service eligible patients in clinical settings.
• Assist the patients in all area of clinical areas, including but not limited to, patient rooms, diagnostic imaging, laboratory, telehealth/virtual visits, and other departments as needed.
• Precisely and accurately interprets critical and complex medical information given by the provider into equivalent terminology in the patient’s preferred language. Serves as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
• Reviews institutional-wide translation efforts & serve as visible and regular resource to WIHCC staff in need of assistance in working with limited English proficient patients & families.
• Maintains awareness on obtaining and appropriately utilizing interpretation through orientations, lectures, workshops, and other appropriate communications.
• Works in compliance with all facility policies & procedures and applicable federal, state, Navajo Nation laws. Also works in compliance with regulations regarding patient confidentiality and informed consent. Understands and abides by all published standards of practice and codes of ethics for medical interpreters.
• Translates patient information, educational materials and medical text on behalf of internal and external customers.
• Promotes patient advocacy and culturally appropriate health care access.
• Documents interpreter encounters as required by set guidelines in the department.
• Participates in department meetings, committees, trainings, and organization initiatives; which could include but not limited to health education support and survey/patient experience support.
• Requires completion of tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Maintains strict patient confidentiality in accordance with HIPAA and organizational policies.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

• High school diploma or GED required.
• Bilingual skills in English and Navajo language required.
• Must maintain a valid unrestricted and insurable driver’s license.
• Certified in Navajo Medical Terminology preferred and must be received within six (6) months.
• At least one (1) year experience in a healthcare setting preferred.
• Must successfully pass a background investigation and maintain suitable requirements for a Child Care position.
• This position is…