AR & Collections Specialist

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

Collections & Accounts Receivable Specialist

Job Type: Full-Time, Non-Exempt, Hourly
Location: Winston-Salem, NC – 100% in office- remote/hybrid not available
Compensation: $24-$28 per hour, plus quarterly bonus potential

Reports to: General Manager

Why Paul Davis?
Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win.

• Our Vision: To provide extraordinary care while serving people in their time of need.
• Our Mission: To provide opportunities for Great People to deliver Best in Class Results.
• Our Values: Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Position Summary

Paul Davis Restoration is seeking an experienced Collections & Accounts Receivable Specialist to oversee incoming payment processing, payment-related follow-up, and the collection of outstanding receivables. Must haves for this role include:

• Accounting Principles - a minimum of 3 year - preference in construction/reconstruction industries
• Collections - must have experience in Mechanical Leins
• Quick Books - minimum of 3 years

To be successful in this role, candidates must understand that collections work requires professionalism, accuracy, persistence, and ownership. This individual must be comfortable coordinating payments across multiple parties, navigating sensitive customer situations, explaining contractual payment obligations, and escalating accounts when standard collection efforts are unsuccessful.

Key Responsibilities

• Serve as the primary point of coordination for accounts receivable collections and payment resolution.
• Process and accurately apply incoming customer, insurance carrier, mortgage company, and third-party payments.
• Manage payment-related communication, follow-up, research, and resolution across multiple payment platforms.
• Manage assigned receivables from initial invoicing through collection and final account closure.
• Review aging reports and prioritize accounts based on balance, age, risk, and applicable deadlines.
• Contact homeowners, insurance carriers, mortgage companies, property managers, and other responsible parties regarding payments and outstanding balances.
• Track insurance proceeds, mortgage endorsements, third-party disbursements, and customer payment obligations.
• Reconcile contracts, estimates, invoices, payments, deductibles, change orders, credits, and disputed balances.
• Maintain detailed account notes, payment commitments, supporting documentation, and follow-up schedules.
• Partner with project managers, accounting, and leadership to resolve billing, documentation, or completion issues affecting payment.
• Prepare and issue collection notices, demand letters, and notices of intent to lien-completed in accordance with applicable law, company policy, and authorization from leadership or designated legal counsel.
• Track and coordinate residential or mechanics’ lien requirements and filing deadlines.
• Prepare documentation for collection agencies, legal counsel, and small claims court proceedings.
• Assist with small claims filings, exhibits, judgments, and post-judgment follow-up as authorized.
• Recommend accounts for payment arrangements, liens, outside collections, legal review, settlement, or write-off.
• Support company goals related to cash flow, Days Sales Outstanding, and the reduction of aged receivables.

Require…