Office Assistant; Adult Services

General Statement of Duties

Forsyth County Department of Social Services, Adult Services Division, is seeking a full‑time Office Assistant to support the daily administrative needs that are essential to the accuracy and timeliness requirements of the division.

The Adult Division Administrative Team is responsible for guidance to anyone visiting the 4th floor in addition to processing incoming/outgoing mail, processing >1000 customers through the call center which includes a dedicated line for Adult Services Social Work Intake, processing Adult Services voicemails and >250 eFaxes.

Additionally, this position supports the daily administrative needs that are essential to the accuracy and timeliness requirements of the entire Adult Services Division including but not limited to data entry reports to State and local entities.

Graduation from high school or GED and at least one year of office/clerical experience.

A higher education level may be considered as a substitution for all or part of the experience.

• General knowledge of office or work unit procedures, methods & practices
• General knowledge of office accounting and record‑keeping procedures
• Ability to screen communications based upon predetermined guidelines to direct calls or clients to the appropriate service
• Ability to use a variety of office equipment
• Typing accuracy and proficiency in data entry skills
• Courteous and tactful communication with the public, vendors or clients in person, over the phone and/or via email
• Effective working relationships with other employees
• Knowledge of software, applications and platforms, including Microsoft Office 365

• Provide administrative support for staff, including division management and social workers, serving a diverse population of persons with disabilities and the elderly
• Use correct grammar and spelling in written form and deliver excellent customer service skills for phone and in‑person duties as well as written communication with staff, customers and community partners
• Demonstrate strong knowledge of computer applications in a network environment and proficiency with Microsoft Office products (Word, Excel, Teams, PowerPoint), data entry, electronic scanning and electronic file/record keeping
• Multitask, pay attention to detail, work professionally with a diverse population and exercise good independent judgment with guided policy to meet time‑sensitive tasks

Click to view Full Time with Benefits information. (Not applicable to Part Time, no benefits.)