Assistant Director of Admissions Operations & Data

Assistant Director of Admissions Operations & Data

The primary purpose of the Assistant Director of Operations and Data is to lead all efforts to ensure the Office of Admissions is collecting secure and accurate data throughout the application process, utilizing data to make informed Enrollment Management decisions, and providing accurate data across the UNCSA campus and UNC System. The position will also serve as manager of all office procedures and administrative staff in the Admissions Office.

In addition, this position serves as the Captain of UNCSA's Slate CRM and manages Banner SIS functionality for the Admissions office.

• Classification
  
  Title:
  
  Assistant Director of Operations and Data
• Working Title:
  
  Assistant Director of Admissions Operations & Data
• Position Type: EPS
• Position Number: 005106
• Full/Part Time:
  Full‑time

• Leadership
  • Lead all efforts that assure the Office of Admissions is collecting and providing accurate data within the enrollment systems and across the UNCSA campus.
  • Serve as the University's Slate "Captain", the key architect of UNCSA's admissions application, application processes, and all related Slate functionality.
  • Responsible for assisting in testing of systems, new processes, applications, etc., as necessary.
  • Collaborates with technical/system personnel in other offices such as IT, Financial Aid, Registrar's Office, and Finance to assist in troubleshooting system‑related processing and data moving between systems. Work with IT in maintaining system integration between Banner and Slate using iDataHub integration tool.
  • Provide daily ad‑hoc assistance to Admissions staff on support and troubleshooting applications issues.
  • Represent Admissions department in various interdepartmental meetings and committees.
  • Assists with Open Houses and other Admissions events as necessary.
  • Provides suggestions on new opportunities that would enhance the Admissions experience.
• Data and File Management
  • Serve as the chief administrator of the Slate CRM system, including user permissions.
  • Provide the Vice Provost for Enrollment Management with key data reporting and metrics pertaining to enrollment strategy.
  • Maintain institution‑wide reporting throughout the Admissions cycle.
  • Manage the assignment of transcripts to applicant files through the CRM batch acquire intake system.
  • Update Banner student records, in partnership with the Offices of the Registrar and Financial Aid.
  • Work with Admissions, School staff, & Strategic Communications staff to establish recruitment events and registrations within the Slate CRM.
  • Perform and monitor batch processes of bi‑directional data movement between the customer relationship (CRM) system and other vital systems that interface with the Office of Admissions. Coordinate Banner SIS record updates with Registrar, Financial Aid, Student Accounts, and IT.
  • Transfers student records from Slate to Laser Fiche document management system. Coordinate document management system record updates with Registrar, Financial Aid, Student Accounts, and IT.
  • Monitor and/or perform routine import processes from third parties, including but not limited to testing agencies. Transfer SAT/ACT and AP test scores to SIS from CRM.
  • Resolves duplicate student records in Admissions systems at regular intervals, reporting to other departments on campus, as necessary.
  • Serve as Student Data Mart Point of Contact for Admissions and work closely with Counselors to provide training in data management. Review Student Data Mart for errors and take corrective action.
  • Investigates and collaborates on technical solutions to ensure the University is keeping up with the latest technological standards in its recruitment efforts.
  • Manage office functions such as: hard copy document uploads to the Slate CRM, prospective student mailings, event registrations, oversee the main Admissions email, the CRM inbox and campus phone switchboard.
  • Maintains documentation relating to Admissions Office systems and processes.
  • Maintains a working knowledge of current issues and trends occurring in online user communities and utilizes those resources to research, identify, and propose process improvements.
• Supervision
  • Ov…