Field Tech Services Coordinator Winston-Salem- NC- Centre Park; Winston Salem, NC

The Field Tech Services Coordinator will be a dynamic, customer service-focused individual who works fast and pays attention to the details. This position will support the maintenance department within our organization and most importantly our shops. You will report directly to the Manager, Tech Services and help coordinate all facets of equipment maintenance.

• Liaison to shop operation teams and service vendors
• Provide support to the shops with equipment maintenance work.
• Responsible for all Administration Duties associated with managing maintenance actions through the CMMS – Service Channel
• Assign and manage work orders to Krispy Kreme technicians or external service providers.
• Check and update work order status for Krispy Kreme technicians or external service providers.
• Support the Maintenance Department in tracking work orders, follow-ups, and communication with vendors and shops.
• Ensure work orders assigned to Krispy Kreme technicians are processed for payment.
• Oversee technician scheduling and dispatch notifications to shops.
• Write, organize, and communicate Standard Operation Procedures
• Manage weekly and monthly reporting through Service Channel.
• Maintain, track, update, and schedule preventative maintenance (PM) programs
• Manage retiring and addition of new assets in Service Channel
• Assist in preparing and distributing project status reports including timelines, internal cost control documentation, and financial accrual reporting
• Set up and maintain a project filing system, assist in project filing system and maintenance
• Request and track payments for projects
• Manage onboarding of new vendors.
• Ensure work orders, proposals and invoices move through the system without undue delay in approval, completion, or payment
• Maintain SOX compliance
• Other duties as assigned

• 2+ years of administrative or office experience in a related field desired
• Preferred experience in equipment maintenance in the QSR or retail industry
• Task management (Overseeing multiple tasks/projects simultaneously and maintaining a consistently high level of output)
• Listening and learning (Ability to assess priorities quickly, and become proficient with protocol, culture, and processes)
• Problem‑solving (Takes initiative and goes beyond established framework; looks for new ideas and creative solutions to overcome challenges)
• Ability to work in a team environment with a customer service focus
• Strong communication skills, both written and verbal
• Ability to handle confidential and sensitive information with the appropriate discretion
• Creative‑thinking and problem‑solving skills; able to think outside of the box, propose and then execute approved processes, and resolve issues as they arise within all company policies and best practices
• Strong IT skills
• MS Suite
• Oracle
• Prior CMMS systems experience
• Strong understanding of Maintenance practices.
• Processes (RFQs, project timelines, punch lists, project closures)
• Understanding of technical terms and processes associated with job category.

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO and "dream" days
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our employees to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.