Public Safety Telecommunicator

Public Safety Telecommunicator

The University of North Carolina School of the Arts is an equal opportunity and affirmative action employer and all qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. The application must be completed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy and you will not be considered for the position. The UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.

EEO Contact Information:
Applicants needing assistance with the application process are asked to contact: suttonar

Posting Type
- Non-Student

Position Title
- Public Safety Telecommunicator

Position Number - POLH
10

Description of

Responsibilities and Duties:

Positions assigned to this banded class perform technical communications work in support of public safety operations. Hired employees must maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances. May require shift, weekend, holiday and/or overtime work. May require the ability to multi-task in high-stress situations.

• Primary call taker – Operates the telecommunications console, multi-line telephone and P25 radio equipment for the purpose of receiving emergency and non-emergency calls, as well as, reports of alarm activity from alarm monitoring agencies. Most frequently received calls are from the public requesting police, fire, medical or other emergency/nonemergency services. Accurately obtain and relay information. Solicit needed information from callers under stressful circumstances.
  
  Provide clear, accurate, timely, and thorough information to callers, as appropriate based on their emergency or request.
• Dispatch officers and monitor activities of all field personnel – Determine the nature and location of an emergency and deploy police, fire or emergency medical units as necessary; prioritize and dispatch first responders and backup units to emergency and nonemergency calls for service in accordance with established procedures. Maintain contact with all units on patrol or assignments while consistently disseminating information and updating their status/location.
  
  Conduct radio checks, identify officer involved when radio duress signal activated, or make other inquiries as needed to insure officer safety.
• Record, log, retrieve, and compile information/data bases – Insure all audio and digital recording and playback equipment is functional. Record all calls for service using a computer aided dispatch system. Complete inquiries using Division of Criminal Information terminal, P2P software, and any other mechanism provided in the Communications Center. Complete all reports requested dealing with communications center data bases. Prepare surveillance playback upon request of officers.
  
  Other related data functions, as needed.
• Conduct individual and mass emergency notifications – In emergency situations make timely notifications to designated UNCSA administrative staff or community members, as well as, to the entire campus when needed. Use the UNCSA Outside Emergency Notification System, ALERT System, e-mail, phones and other mechanisms according to procedure.
• Other duties in support of the Police Department activity as assigned: clerical, receptionist, field a variety of general service information calls on behalf of the university, inputting facilities work orders, assisting with parking questions and decal distribution, driver verification checks, and more, etc.

School/Department Information
- The Department of Police and Public Safety is responsible for: law enforcement, criminal investigations, parking enforcement, parking fine collection,…