RamCard Coordinator

Position Overview Join the Ramily!

Join the Ramily! Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities.

Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

• UNCSystem Employee Benefits Central
• UNC System Retirement Benefits
• WSSU Holiday Schedule
• WSSU Discounts and Perks

Winston-Salem State University ( WSSU ) is seeking a Ram Card Coordinator to support campus through services in the University’s One Card Office.

The Ram Card Coordinator is responsible for the daily operation and administration of the University’s campus card program. Reporting to The Director of Auxiliary Services, this position oversees the issuance and management of University , maintains the campus card transaction system, and provides support for card access, meal plans, declining balance accounts, and other integrated campus services. The Coordinator collaborates with campus departments and vendors to ensure accurate system functionality, excellent customer service, and secure, efficient operations while supporting the University’s commitment to student success.

• Effectively communicates with students, faculty, staff, parents, and visitors regarding Ram Card services, policies, and procedures.
• Listens attentively to customer concerns, answers questions accurately, and resolves routine issues in a timely manner.
• Maintains professionalism and confidentiality when handling sensitive student information.
• Works collaboratively with team members and campus partners to ensure efficient service delivery.
• Communicates clearly in person, over the phone, and through email while maintaining a positive and welcoming demeanor.
• Maintains a high level of accuracy when creating, updating, and verifying Ram Card records and student account information.
• Accurately processes card production, replacements, access permissions, meal plan updates, and account transactions.
• Identifies and corrects discrepancies in student records while maintaining data integrity.
• Assists customers with troubleshooting card access, account, meal plan, and transaction issues while maintaining a professional and positive attitude.
• Identifies problems, researches available resources, and implements appropriate solutions while adhering to University policies and procedures.
• Escalates complex issues to the appropriate supervisor or department when necessary, ensuring timely resolution.
• Proactively identifies opportunities to improve office processes, enhance customer service, and increase operational efficiency.

Business & Auxiliary Services supports the Winston-Salem State University community by providing innovative, customer-focused auxiliary services. The unit includes Dining Services, Ram Card, Parking & Transportation, Mail Services, the Bookstore, Ticket Office, Printing Services, and Conferences &…