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Airport Customer Experience Leader

Job in Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listing for: American Airlines
Full Time position
Listed on 2026-09-26
Job specializations:
  • Customer Service/HelpDesk
    Airport Operations & Services, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below

American Airlines is seeking a Customer Service Manager for Airport Customer Experience in Raleigh/Durham, NC. The role leads frontline teams to deliver an elevated customer experience, while ensuring safe, reliable operations in line with FAA and other regulations.

You will coach staff, foster a culture of respect and collaboration, and build strong relationships with internal and external customers to support a high-performance operation. This role requires flexibility with rotating shifts.

For the Airport Customer Experience Leader position at American Airlines, we are reviewing applications now.

We have an opening for a Airport Customer Experience Leader in NC, United States within Management & Operations, Sales.

This role, Airport Customer Experience Leader at American Airlines, could be your next opportunity.

Are you ready to take on the Airport Customer Experience Leader role at American Airlines?

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