Strategic Initiatives & Financial Aid Program Manager

Position Details

Classification Information

Position Classification Title

Student Financial Aid Professional, Assoc. Director

FLSA

Exempt

Position Class

89618

Position Overview

Join the Ramily!

Join the Ramily!
Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We areproud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences,business, education, and the humanities.

Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina—known as the city of Artsand innovation, WSSU provides students with opportunities to engagein a dynamic mix of professional, social, and cultural experiences.

Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth,Winston-Salem State University is an ideal place to teach, work,and learn.
Find information about our current benefits and retirement options,our holiday schedule, and other discounts and perks at the links below:
UNCSystem Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks

Position Summary

Under general supervision of the Director, Office of Scholarship sand Financial Aid the incumbent will assist with the overall operation of the Office of Financial Aid monitoring compliance issues as they pertain to various financial aid programs including:

Title IV, State and institutional financial aid. This position ismission critical for Financial Aid to continue to provide exemplary customer service to special populations – including health sciences, athletic, and scholars.

Additionally, the incumbent will assist ensuring that policies and procedures are reviewed, updated, and followed to ensure departmental compliance with financial aid guidelines and objectives (this is primarily within the areas of the scope of the position’s responsibilities).

Demonstrate thorough understanding of laws and regulations regarding student financial aid information, including FERPA .Evaluate professional judgment, Satisfactory Academic Progress appeals, requests for reconsideration, dependency overrides, returnof title IV and cost of attendance adjustments. Work with other appropriate institutional departments and offices to coordinate programs. Counsel and advise students and parents on the financial assistance process.

The Associate Director for Financial Aid & Strategic Initiatives provides senior‑level leadership in the administration and strategic alignment of financial aid services for Project Kitty Hawk programs, transfer students, and adult learners. This position plays a critical role in advancing the institution’s commitment toaccess, affordability, and student success by supporting innovative, flexible education pathways, including online, hybrid,accelerated, and modular program models.

This position is ideal for a collaborative, forward‑thinking financial aid professional who thrives in a dynamic environment andis motivated to shape scalable financial aid solutions that support institutional innovation and workforce‑aligned education.

Outreach and engagement is very critical. Students have anever-widening variety of choices.…