Professional Academic Advisor and Student Success Coach II

Professional Academic Advisor and Student Success Coach II Classification Information

Position Classification Title

Position Classification Title Academic Advising Professional, Specialist

FLSA

FLSA Exempt

Position Class

Position Class 89666

Join the Ramily!

Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities.

Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

The Professional Academic Advisor and Student Success Coach II provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. This position manages a defined caseload of students, including targeted populations requiring specialized support, and delivers proactive, data-informed interventions designed to promote persistence, retention, timely degree completion, and career readiness.

Grounded in NACADA Core Competencies and aligned with the University’s commitment to student success, the Advisor II serves as a strategic partner in helping students navigate their academic journey through individualized advising, success coaching, resource referrals, and academic planning.

• Provide comprehensive academic advising and success coaching to an assigned student caseload.
• Assist students in developing academic, personal, and career goals that support degree completion.
• Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
• Interpret and communicate academic policies, procedures, and degree requirements.
• Connect students with appropriate campus resources and support services.
• Conduct proactive outreach and intervention efforts to improve student persistence and retention.
• Maintain accurate and timely student records and advising documentation.
• Collaborate with faculty, staff, and campus partners to support student success initiatives.
• Participate in advising assessments, program development, and continuous improvement efforts.
• Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.

• Academic advising and student success coaching
• Student retention and persistence strategies
• Case management and intervention planning
• Academic policy interpretation
• Student development theory
• Collaboration and relationship building
• Cultural…