Professional Academic Advisor and Student Success Coach II
Listed on 2026-09-21
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Education / Teaching
Academic Advising & Student Services, Career & Life Skills Coaching
Professional Academic Advisor and Student Success Coach II
Position Details
Classification Information
- Position Classification
Title:
Academic Advising Professional, Specialist - FLSA:
Exempt - Position Class: 89666
Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities.
Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
- UNC System Employee Benefits Central
- UNC System Retirement Benefits
- WSSU Holiday Schedule
- WSSU Discounts and Perks
The Professional Academic Advisor and Student Success Coach II provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. This position manages a defined caseload of students, including targeted populations requiring specialized support, and delivers proactive, data-informed interventions designed to promote persistence, retention, timely degree completion, and career readiness.
Grounded in NACADA Core Competencies and aligned with the University's commitment to student success, the Advisor II serves as a strategic partner in helping students navigate their academic journey through individualized advising, success coaching, resource referrals, and academic planning.
Essential Duties and Responsibilities- Provide comprehensive academic advising and success coaching to an assigned student caseload.
- Assist students in developing academic, personal, and career goals that support degree completion.
- Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
- Interpret and communicate academic policies, procedures, and degree requirements.
- Connect students with appropriate campus resources and support services.
- Conduct proactive outreach and intervention efforts to improve student persistence and retention.
- Maintain accurate and timely student records and advising documentation.
- Collaborate with faculty, staff, and campus partners to support student success initiatives.
- Participate in advising assessments, program development, and continuous improvement efforts.
- Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.
- Academic advising and student success coaching
- Student retention and persistence strategies
- Case management and intervention planning
- Academic policy interpretation
- Student development theory
- Data-informed decision making
- Collaboration and relationship building
- Cultural competence and inclusive student support
This position provides an opportunity to make a meaningful and measurable impact on the lives of students while contributing to the University's broader commitment to student achievement and institutional success. The Professional Academic Advisor and Student Success Coach Tier II plays an important role in helping students overcome barriers, remain engaged, make informed academic decisions, and successfully progress toward graduation.
The successful candidate will join a collaborative team committed to providing students with the guidance, resources, and support necessary to thrive academically and personally. Through intentional advising, success coaching, early…
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