Service Provisioning & Field Support Specialist

Service Provisioning & Field Support Specialist

Job Location s: US-Remote Location

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? A Service Provisioning & Field Support Specialist (Network Specialist) on the Technical Service Support (TSS) Team is a highly technical, entry‑level position who will be responsible for completing small, well‑defined network design, engineering, configuration, and operational tasks and projects on TDS's combined voice/video/data network infrastructure.

Shift information: The schedule for this position will consist of either five 8‑hour shifts or four 10‑hour shifts per week. TSS operates during weekends, evenings, and holidays; employees may be required to work during these times based on business needs. There may also be additional time required during busy times of the year as well as participation in an on‑call rotation.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

• Understands and follows established processes, and completes assigned work in accordance with established quality measures to Plan, Engineer, Implement, Optimize or Operate TDS's combined Voice/Video/Data network infrastructure.
• Makes use of quality improvement techniques, and participates in process improvement and management activities.
• Grow technical skills as they pertain to TDS's network infrastructure through a variety of mechanisms including self‑training, formal classes and coaching.
• Utilizes vendor contact in accordance with TDS contractual obligations. Understands and initiates appropriate level of vendor use.

Required Qualifications:

• Associate degree (or higher) – OR – 2+ years professional work experience.
• 2+ years experience in Voice/Data/Video networking.

Other

Qualifications:

• Technical:
  • Broadband and narrow band access technologies including (but not limited to) POTS, xDSL, T1, DS3, PRI, BRI, WiFi, WiMAX, PON, OCX.
  • Transport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDM.
  • Voice Switching technologies including Legacy TDM and Softswitch technologies.
  • TCP/IP technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP, etc.), subnetting, multicast, tunneling, bridging, MPLS, IP quality of service, traffic engineering, VoIP and IPTV.
  • Power Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applications.
  • Customer premises equipment including (but not limited to) Routers, PBX, Handsets, set‑top boxes, home wiring concepts.
• Additional
  
  Skills:
  
  
  • Able to participate in a small group to work specific network issues.
  • The ability to manage changing priorities and the ability to handle several simple network tasks concurrently with assistance required to help set priorities.
  • Scope of responsibility limited to assignments from manager.
  • Able to work with diverse individuals/teams/customers. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team's goals.
  • Able to take the lead to get well understood issues resolved. May require assistance for more difficult issues.
  • Ability to work within a changing environment.
  • Good organizational and written/verbal communication skills.
  • Good presentation skills.
  • Positive attitude and team focus are required.
  • Requires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix tools.
  • The ability to make timely decisions.
  • The ability to organize priorities to achieve maximum performance cost effectively.
  • Basic mathematical and statistical analysis.
• Other:
  • Ability to travel as necessary if the needs of the business dictates.
  • If the needs of the business dictate, perform network…