Product Support Engineer

Introduction:
At IPD Colombo (Pvt) Ltd, we don’t just process orders—we power industries. As part of a leading Australian engineering solutions provider with over 75 years of excellence, our Colombo team plays a vital role in delivering world-class service to international clients. IPD is a publicly listed Australian company specializing in electrical engineering products and solutions, with over 200+ professionals in Colombo collaborating with 450+ colleagues across Australia in a fast-paced, innovative, and globally connected environment.

The ideal candidate will possess a strong technical background, preferably with experience in Power Solutions and Control & Automation, along with the ability to rapidly adapt to emerging technologies. You will leverage IPD’s industry‑leading product portfolio to identify opportunities, drive growth, and maximize sales revenue.

To be successful in this role, you will demonstrate a strong work ethic, excellent written and verbal communication skills, and the ability to quickly integrate into a dynamic, sales‑focused, and results‑driven Products & Marketing team.

Description:

• Provide technical support for our Power Distribution and Switchboards solutions.
• Analyse product data to help with forecasting, planning, and performance tracking.
• Maintain accurate technical specs and product data in ERP, PIM, and CRM systems.
• Create datasheets, installation guides, and technical content for engineers and customers.
• Investigate product returns and quality issues to improve customer satisfaction.
• Help structure our product catalogue for easy online navigation.
• Work with sales and suppliers to resolve customer technical queries.

• An attractive and competitive remuneration package
• A friendly and flexible work environment.
• A good work-life balance.
• Opportunities for professional growth and development.
• Gain international exposure through collaboration with experienced Australian teams.
• A Port City registered company offering a competitive salary in Australian Dollars (AUD).
• Opportunities to grow into product engineering and management.
• Exposure to a wide range of electrical and automation products..

• Bachelor's Degree in Electrical Engineering.
• 2-3 years of experience in a technical engineering, sales engineering, or related role.
• Hands-on experience in switchboard and distribution board design and/or electrical power distribution systems.
• Experience or exposure to product management and product lifecycle activities will be an added advantage.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.
• Advanced proficiency in Microsoft Excel; experience with ERP systems, SharePoint, Power BI, and Microsoft Teams is highly desirable.
• Ability to analyse technical information and provide practical, customer-focused solutions.
• Willingness to work Australian business hours.
• Positive attitude, strong work ethic, and a continuous learning mindset.
• Your ability to clearly communicate, take responsibility, and meet deadlines together with your “team player” approach and enthusiasm will see you rewarded in this role. Growth opportunities in product engineering and product management.