Funds Received Specialist

Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

The Funds Received Specialist is responsible for processing, tracking, and documenting incoming reinstatement, payoff, and redemption funds for assigned states. This role works closely with lenders, clients, and internal teams to calculate quotes, verify funds, resolve payment issues, and ensure transactions are processed accurately and timely. The ideal candidate has strong mathematical aptitude, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Process incoming reinstatement, payoff, and redemption funds for assigned states.
• Review lender funds received inquiries and requirements through client systems such as LPS, Tempo, Clarifire, and similar platforms.
• Calculate reinstatement and payoff quotes to determine whether funds are sufficient to satisfy loan requirements.
• Communicate with clients and lenders regarding funds received, quote requirements, and acceptance of payments.
• Maintain accurate spreadsheets, records, and documentation for funds received and processed.
• Track funds received packages and correspondence sent externally to ensure timely follow-up and completion.
• Research and resolve payment discrepancies and disputes, escalating issues to lenders or management when necessary.
• Respond to department emails and calls transferred to the Funds Received Department in a timely and professional manner.
• Prepare and send external payoff and reinstatement letters by fax, mail, or email.
• Provide backup support for other assigned states and assist with general department needs, including scanning, filing, faxing, emailing, and maintaining department documents.
• Exercise independent judgment and problem-solving skills when addressing payment issues, lender requirements, and other situations that may fall into a grey area.
• Adapt quickly to changes in procedures, systems, and job responsibilities as business needs evolve.

• Strong mathematical aptitude with the ability to accurately calculate and review financial figures.
• Excellent attention to detail and accuracy when processing financial information and documentation.
• Proficiency with Microsoft Office, particularly Word, Excel, and Outlook.
• Strong written and verbal communication skills with the ability to communicate professionally with clients and lenders.
• Ability to multitask, prioritize daily responsibilities, and meet established goals in a fast-paced environment.
• Strong problem-solving skills and the ability to independently research, address, and resolve issues.
• Strong work ethic, accountability, and ownership of assigned responsibilities.
• Ability to work independently…