Program Manager for Financial Aid & Strategic Initiatives

Position Overview

Program Manager for Financial Aid & Strategic Initiatives

• Assist the Director of the Office of Scholarships and Financial Aid with overall operation and compliance for Title IV, state, and institutional financial aid programs.
• Review and update policies and procedures to ensure departmental compliance with financial aid guidelines.
• Evaluate student requests for reconsideration, dependency overrides, return of Title IV aid, cost‑of‑attendance adjustments, and other regulatory matters.
• Co‑ordinate with institutional departments to align financial aid programs and provide strategic leadership for initiatives such as Project Kittyhawk, transfer student aid, and adult learner support.
• Advise students and parents on the financial‑assistance process, including virtual counseling via phone, email, and video conferencing.
• Design and execute outreach campaigns (mailing, electronic, call, in‑person) to improve student and parent experience.

• Bachelor’s degree in a relevant field.
• Seven years of administrative or management experience in student financial aid or a related field, or an equivalent combination of education and experience.
• Five years of experience with Banner Financial Aid or comparable university financial aid software.
• Proficiency in a financial aid management system (e.g., Banner, PowerFAIDS, People Soft, Workday Student) and federal systems such as the FAFSA Partner Portal, COD, and NSLDS.

• Master’s degree.
• Prior management experience at the director or associate‑director level.
• In‑depth knowledge of Title IV regulations and financial aid awarding philosophy.
• Experience applying Satisfactory Academic Progress (SAP) standards, including evaluation, notification, and appeals.
• Experience working with non‑traditional, online, or distance‑education students.
• Demonstrated virtual advising skills via phone, email, and video.
• Strong interpersonal, oral and written communication, analytical, and prioritization skills.
• Knowledge of higher‑education best practices in admissions, registrar, advising, finance, and administration.
• Adaptability in a dynamic, evolving environment.

• Title / Working
  
  Position Title:
  
  Program Manager for Financial Aid & Strategic Initiatives
• Location:
  
  CF Thompson Center, Room 201
• Appointment Type:
  Permanent Full‑Time
• Normal
  
  Work Schedule:
  
  Monday–Friday 8:00 am–5:00 pm; flexibility to 6:00 pm; occasional evening and weekend hours
• Salary:
  Commensurate with education and experience
• Open Until Filled