Revenue Integrity Specialist

Why This Role Matters As the Revenue Integrity Specialist, you will support patient care by driving accuracy and adherence to coding guidelines, governmental and private third‑party rules, and regulations for Novant emergency departments, to help deliver the most remarkable patient experience, in every dimension, every time.

Work Location: Hybrid

• Onsite at Forsyth Medical Center during onboarding and department training (approximately 3 months).
• Onsite at Forsyth Medical Center one day every three weeks after onboarding/initial department training.

• Monday – Friday, flexible hours after initial onboarding/department training.
• Work every eighth Saturday.
• Work every holiday except Christmas.

• Review patient medical records to assess for appropriate charge entry for Emergency Department visits.
• Review and enter charges onto accounts in the charge work queues assigned, applying coding principles for correct coding including infusion/injection hierarchy, other CPT guidelines, and E/M rules.
• Query physicians and other providers for missing or unclear documentation to support the charge process.
• Ensure E/M charge parameters are entered directly, and separately billable procedures are identified and charged accordingly.

• CPC(A), RHIT or RHIA licensure within 18 months of hire.
• High School Diploma or GED.
• 2+ years of healthcare experience or RHIA, RHIT, or CPC(A) licensure.
• Excellent customer‑service skills. Working knowledge of current procedure technology (CPT coding). Ability to effectively communicate with physicians, staff, and team members. Outstanding written and verbal communication skills. Ability to work independently with minimal supervision. Self‑audit of work and awareness of impact on the revenue cycle. Ability to adapt to frequent changes in work assignment, environment, and/or regulations. Ability to drive/travel to multiple facilities/locations as needed.

• ED coding experience.
• Clinical experience and/or hospital‑based billing experience.
• 2+ years of customer‑service experience in a clinic setting.

• Comprehensive benefits include health, dental, vision, and life insurance.
• Retirement fund with matching contributions.
• Tuition assistance for qualifying team members.
• Employee assistance programs and discounts.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.