Room Attendant

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.

• Load carts with all necessary supplies
• Turns off all electricity (heating or cooling set to fan or cool setting)
• Strips all beds in checked-out rooms & drops all dirty linens to the laundry before any cleaning is done
• Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
• Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned at an average rate of 25 minutes per room
• Obtains executive housekeeper’s signature on his/her work assignment sheet
• Make beds properly
• Vacuums & sweeps carpets & floors
• Mop floors
• Dust, brush, polish, & vacuum furniture
• Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
• Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
• Inspect rooms for safety hazards & for the operating conditions of equipment
• Check for damaged linens
• Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
• Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)