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Front Office Leader: Elevate Guest Experience

Job in Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listing for: Accor Hotels
Full Time position
Listed on 2026-08-17
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Front Desk, Guest Services
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below

21c Museum Hotels is seeking a Front Office Manager to lead the Front Desk, Bell/Valet, and Night Audit teams in delivering exceptional guest service. The role reports to the Director of Rooms and requires hands-on leadership to maintain high standards of operation and financial performance.

The successful candidate will drive guest satisfaction, manage staff scheduling, handle complaints with tact, and collaborate across departments to promote the brand and ensure a seamless guest experience.

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