Technology Associate

The Technology Associate will deliver technical support to Omega Construction employees and support the IT Manager in various projects and initiatives as required.

This is a full-time position, Monday through Friday, with working hours from 8:00 AM to 5:00 PM. This role requires on-site presence in our Winston-Salem office and is not remote.

• Provide first-line support to Omega Construction employees for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to laptops, printers, cell phones, and other devices.
• Install and maintain software for end users.
• Procure hardware and software at the direction of the IT Manager, other members of Omega Construction’s management team, or external IT partners.
• Assist with onboarding new employees by setting up devices and creating user accounts.
• Maintain inventory of IT equipment, software, and licenses.
• Produce and maintain training materials and other documentation at the direction of the IT Manager, other Omega Construction management, or external IT partners.
• Respond to IT inquiries from Omega employees and prioritize tasks based on urgency and impact.
• Maintain a helpful and approachable demeanor to provide a positive experience for all staff.
• Assist the IT Manager with implementation of security policies to manage IT risks effectively.
• Adhere to company policies and procedures related to IT security and data protection.
• Assist the IT Manager with KnowBe4 campaign creation and management.
• Stay current with emerging technologies and assist the IT Manager with potential proposals for improvements or upgrades, supporting initiatives that align with the company’s needs and goals.
• Assist with other IT-related projects as needed at the direction of the IT Manager.
• Occasionally assist with other company projects at the direction of other Omega Construction management.

• Bachelor’s degree in Computer Science or similar preferred.
• 2-3 years of experience in helpdesk, IT support, or similar role preferred.
• Dependable and punctual.
• Adaptability and willingness to learn new skills and technologies.
• Problem-solving skills with a logical approach to troubleshooting.
• Attention to detail and accuracy in work.
• Professionalism and ability to maintain composure under pressure.
• Team player with the ability to collaborate effectively with colleagues and external partners.

• Occasional overtime may be required to handle urgent IT issues or support special projects.