IT Client Support Professional, Help Desk

IT Client Support Professional, Help Desk

Position Summary:

Winston‑Salem State University is seeking an IT Client Support Professional for our Help Desk! Join the Ramily!

Winston‑Salem State University continues to rank high on national lists. The university's focus is on offering its students a top‑notch educational experience. Technology provider and creator of the Social Mobility Index (SMI), College

NET, ranks WSSU as the No. 1 HBCU and North Carolina institution for social mobility. The SMI measures the number of under‑resourced students a college or university educates at affordable tuition rates and graduates them into promising careers. Winston‑Salem State University is a great place to live, work and play.

We are seeking an IT Client Support Professional, Help Desk to provide frontline IT support to end‑users, ensuring smooth operation of hardware, software, and network systems. This is an excellent opportunity for an entry‑level IT professional seeking to enhance and develop their skillset in a dynamic and supportive environment.

• Provide first‑level technical support via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist users with account setup, password resets, and software installations.
• Troubleshoot, image, set up and configure laptops, desktops, printers, and other peripherals.
• Maintain IT documentation and contribute to knowledge base articles.
• Escalate more complex technical issues to Level 2 or senior IT staff.
• Follow IT security policies and best practices to protect user data.
• Outstanding Customer Service skills, internally and externally.

• Associate Degree required, preferably in Computer Science, Instructional Technology, Information Systems, Management Information System or related field.
• One to two years of experience in a medium to large scale environment with the responsibility for installation, implementation, configuration, testing, maintenance and support of end‑user computing devices (workstation/laptop/tablet/handheld) and peripherals (printers/scanners/end‑user AV).
• Understanding of operating systems (Windows 10/11, macOS), networking fundamentals, and common office software.
• Excellent verbal and written skills for explaining technical concepts to users.
• Customer service training or experience.

• Bachelor's Degree in Computer Science, Instructional Technology, Information Systems, Management Information System or related field.
• CompTIA A+, Network+, or Microsoft certifications.
• Experience with workstation hardware types such as Dell, HP, Apple setup and configuration.
• Strong organizational skills.

Appointment Type:
Permanent Full‑Time

Position Number: 131152

Working

Position Title:

IT Client Support Professional, Help Desk

Building and Room: O'Kelly Room 203

Normal

Work Schedule:

7:30 am to 4:30 pm, Monday through Friday based on coverage needs during Support Center operations. May require occasional weekend work.

Appointment Length: 12 months

Position Classification

Title:

IT Client Support Professional, Help Desk

FLSA:
Exempt

Position Class: 89728

Salary: $42,000 – $47,871

Open Date: 02/19/2026

Close Date: 03/18/2026

This position is not Open Until Filled.

Our agency supports second‑chance employment for individuals who were previously incarcerated or Justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources ividuals with disabilities requiring disability‑related accommodation in the application and interview process, please call 336‑750‑2834.