IT Senior Support Engineer

Position Overview

Senior IT Support Engineer – responsible for providing secure and reliable IT infrastructure support and serving as a subject matter expert for the organization.

• Support all IT deployed devices (laptops, PCs, servers, printers, etc.).
• Provide IT support at retail locations for workstations, A/V, POS, etc.
• Manage end‑user accounts for AD, M365, and other identified systems.
• Support Collaboration & Communication tools (A/V, Teams, SharePoint Online, etc.).
• Support Network, Servers & Storage as needed.
• Administer Microsoft 0365 and Azure Cloud Services as needed.
• Provide On‑site Data Center Support for Network, Servers & Storage.
• Administer Virtualization & Backup Management as needed.
  
  Support Enterprise Telephony & Telecommunications in partnership with facilities.
• Research emerging and new technologies to evolve the IT environment.
• Deliver enterprise projects as determined by IT Leadership.

• Maintain daily operations equipment and provide onsite and technical field support throughout the region covering 71+ facilities.
• Troubleshoot equipment and systems and provide solutions to ensure technology is working properly.
• Own or co‑own specific solutions such as printer maintenance software and desktop management software.
• Close IT tickets when work is complete and communicate resolution to the appropriate parties.
• Participate in special or technical projects within facilities and solutions as needed.
• Provide on‑call onsite technical support as required, including weekends.

Associate degree in information systems/technology or computer science, preferred, or equivalent technical certifications.

• At least 2 years’ experience in IT support.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Knowledge of ticketing systems.
• Ability to work in a fast‑paced environment and prioritize requests.

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long‑Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.