IT Analyst​/Programmer II

Job Summary

Title: IT Analyst/Programmer II
Location: Winston‑Salem, NC
Department: Office of Information Technology
Employment Type: Permanent Full‑Time

• Design, develop, implement, and support applications aligned with university needs.
• Administer and maintain enterprise systems, including:
  • Team Dynamix (CRM)
  • Learning Management Systems (Canvas LMS)
  • Adobe Creative Cloud
  • Academic tools such as Panopto, Respondus, and Turnitin
• Perform system maintenance, upgrades, and monitoring to ensure optimal performance.
• Develop integrations, workflows, and enhancements to existing systems.
• Ensure data integrity, security, and availability across applications.
• Analyze business processes and translate requirements into technical solutions.
• Develop test plans, scenarios, and documentation to ensure quality and performance.
• Evaluate and improve application functionality and system performance.
• Troubleshoot technical issues and implement solutions.
• Stay current with emerging technologies and recommend innovative improvements.
• Lead or contribute to IT projects by coordinating timelines, resources, and deliverables.
• Translate technical concepts into clear language for non‑technical stakeholders.
• Gather and document requirements; develop functional specifications.
• Support change management and software deployment efforts.
• Assist with user training and knowledge transfer.
• Contribute to IT strategy and long‑term planning initiatives.
• Evaluate solutions and recommend improvements aligned with university goals.
• Identify opportunities to increase efficiency and effectiveness through technology.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Relevant experience may substitute on a year‑for‑year basis).

• Analytical Thinking:
  Ability to assess needs and develop effective solutions.
• Business Acumen:
  Align technical solutions with organizational goals.
• Communication:
  Strong written and verbal skills; able to explain technical concepts clearly.
• Problem Solving:
  Proactive, independent, and solution‑oriented.
• Customer Focus:
  Dedicated to delivering high‑quality service and support.

• Master’s degree with experience in enterprise application support.
• 2–4 years of relevant IT experience in application development, administration, or support.
• Experience with Canvas LMS, SharePoint and Microsoft 365, software implementation and application administration, APIs, integrations, and system interfaces.
• Experience supporting academic and enterprise tools such as Team Dynamix, Adobe Creative Cloud, Panopto, Respondus, and Turnitin.
• Familiarity with instructional technologies, training practices, and knowledge transfer methods.
• Experience in higher education environments.

No specific physical or driver license requirements are listed for this position.