ServiceNow QA

Key Responsibilities

• Test Design & Execution:
  Perform Manual & Automation testing (Functional, regression, performance, integration) across various Service Now modules (ITSM & Custom Apps)
• Automation Development:
  Create, maintain, and enhance automated test scripts using Service Nows Automated Test Framework (ATF)
• Defect Management:
  Identify, track, manage & report defects, working with developers for timely resolution
• Reporting & Communication:
  Generate detailed test reports and communicate quality status to leadership and stakeholders
• Collaboration:
  
  Work closely with developers, BA’s, admins & clients in Agile/Scrum environments (sprints, stand-ups).
• Best Practices:
  Ensure adherence to Service Now best practices, quality standards, and compliance.

• Experience:
  
  3+ years in Service Now testing, with significant experience in ATF and relevant modules
• Technical skills:
  Proficiency in ATF, ITSM – Incident Management, Problem Management, Knowledge Management, Change Management, service portals and test/defect management tools
• Methodologies:
  Strong understanding of SDLC, STLC, Agile, and ITIL frameworks
• Tools:
  Hands on experience with Service Now ATF, performance analytics and dashboards
• Certifications:
  
  Service Now CSA (Certified System Administrator) are often preferred
• Soft Skills:
  
  Excellent Analytical, problem – solving, communication (written / verbal) and stakeholder management skills