Bilingual Software Support Specialist

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 900 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

• Competitive compensation package
• Profit sharing
• Extended Health benefits
• Continuous career growth
• Company events and celebrations

• Troubleshoot a variety of software bugs, application deficiencies and performance issues
• Represent Brock Solutions as the first point of contact for technical incidents
• Quickly Identify application problems to reduce end user impact
• Provide excellent customer service by communication thorough and diligent customer updates
• Be resourceful to ensure that we meet contractual requirements and customer expectations
• Contribute to Service Team knowledge through sharing information and/or writing knowledge articles
• Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes
• Please note that this position is part of an on-call rotation

• Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field
• Knowledge in the following is considered an asset:
  • Windows Failover Clustering or other high-availability technologies
  • Windows Servers
  • Web Servers and Web Services
  • Android
  • Microsoft SQL Server, MySQL or Oracle DB (Administration, and basic queries)
  • Server hardware and basic networking
  • VMware
  • Azure or other cloud hosting solutions
  • Interfaces to controls (OPC, Kepware, etc.) and HMI (Factory Talk and Wonderware)
• Though this is not a software development role, a background or experience in C#, ASP.NET and SQL Server is an asset for troubleshooting code
• Fluent in other languages (particularly Spanish) is an asset

We appreciate your interest in joining our team.

Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations.

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please note that we may utilize artificial intelligence (AI) tools to screen, assess, or filter applicants for this position.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.