Cloud Support Engineer – AWS​/Azure

Responsibilities

• Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices
• Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients
• Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms
• Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives
• Escalate and review complex technical issues with Senior Engineers and Leadership as required
• Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners
• Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments
• Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate
• Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures
• Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms
• Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified
• Contribute to architectural discussions, technical documentation, and coding standards
• Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring
• Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy
• Participate in special projects, and other initiatives and duties as assigned

• Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures
• Familiarity with Axway B2
  
  Bi, Sterling Connect:
  Direct, AWS Transfer Family, or similar platforms, in hybrid or cloud (AWS/Azure) platforms
• Scripting knowledge (Python, Shell, or similar)
• Foundational understanding of ITIL Framework and familiarity with Service Now or similar platforms
• Experience building or consuming REST APIs and event-driven integrations
• Familiarity with Dev Ops practices, CI/CD pipelines, and automated testing
• Experience working in regulated or security-sensitive environments (financial services a plus)
• Exposure to observability tools (logging, tracing, metrics) in cloud environments
• Minimum of three years related work experience
• Undergraduate degree in a related field or the equivalent combination of training and experience