Technology Support Tech

Technology Support Tech

Our agency supports second‑chance employment for individuals who were previously incarcerated, or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.

• Position Classification
  
  Title:
  
  Technology Support Technician
• FLSA:
  Non‑Exempt
• Position Class: 12247

Winston‑Selam State University is seeking a Technology Support Technician to join the team in the O'Kelly Library! This position provides assistance to the library and university patrons with technology during evening hours. This includes maintaining study and meeting room technology and assisting OIT in maintaining library computers, printers, and scanners. The position works with students, faculty, staff, and community members. The position schedule is Sunday‑Thursday, 1:00pm‑10:00pm.

The library's hours do change during the summer and during other campus breaks, so the scheduled times may also shift during those breaks. This position serves as the main liaison point between the library and Office of Information Technology.

• Assist patrons with media assignments in Movie maker and other media production software during evening service hours.
• Assist patrons with downloading/copying information from electronic resources; or e‑mailing files to themselves.
• Check all meeting rooms to ensure that equipment has been turned off and laptops have been returned to their charging stations.
• Assist with keeping computer hardware operational during evening and week‑end service hours.
• Assist with inspecting laptops and recharging the batteries.
• Instruct users on how to use new or upgraded computer applications and hardware.
• Maintain an inventory of public laptops and accessories. Produce timely reports on the inventory that is available.
• Maintain the print management system throughout the building.
• Ensure that printers are functioning effectively.
• Provide the needed supplies and service to the Xerox machine.
• Help media staff maintain the collection.

The Library supports and enhances all Winston‑Selam State University programs through its relevant, diverse, and current local collection and through resources beyond the library via interlibrary loan and various electronic services. Information requirements of distant users are met. The staff instructs and assists users with all aspects of library services to foster and instill life‑long learning. A readily accessible computerized index is maintained of all library holdings and other appropriate records.

Sufficient auxiliary services and equipment are maintained at all times to respond to user needs. The staff strives to preserve resources and provide for archiving of university records and related documents.

• Position Number: 007043
• Competency Level: Contributing
• Working
  
  Position Title:
  
  Technology Support Tech
• Building and Room No.: O'Kelly Library, Room 114
• Work Hours:
  
  1:00pm‑10:00pm
• Hours per week: 40
• Months per year: 12
• Appointment Type:
  Permanent Full‑Time If Time Limited:
  No
• Appointment Length: 12
• FTE: 1

• Minimum Experience/
  
  Education:
  
  Graduation from high school and one year of experience in the field of technology related to the position's role. Coursework in computer or information…