IT Systems Analyst

## IT Systems Analyst Apply remote type:
Fully Remote locations:
Winston-Salem, NC:
Charlotte Regional Office:
Greenville, SCtime type:
Full time posted on:
Posted 7 Days Agojob requisition :
R1385

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates:
Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
** This position is remote within our NC, SC, VA footprint. Although this position is primarily remote, there are occasional events and meetings that may require you to work on-site at one of our Truliant locations.**## Why this role matters

At Truliant Federal Credit Union, technology helps our teams serve members with reliable, secure, and efficient experiences. As an IT Systems Analyst, you'll help connect business needs with practical system solutions by supporting critical applications, improving workflows, and partnering with stakeholders across the organization. This role is ideal for someone who enjoys solving problems, learning how systems work, and helping teams get the most value from the tools they use every day.##

What you'll doIn this role, you'll serve as a key partner between business teams, IT, vendors, and project stakeholders. You'll support designated applications, troubleshoot issues, contribute to testing and implementation efforts, and help ensure technical solutions align with operational goals. Your work will help maintain strong system performance, support business continuity, and improve processes for internal users and members.

Day to day, you'll:
* Serve as an application administrator and subject matter expert for assigned business applications.
* Provide Level-2 support for critical application issues, managing internal and vendor tickets through resolution.
* Maintain application configurations, product settings, documentation, and ongoing system support activities.
* Partner with Information Security, Database, Infrastructure Services, business teams, and vendors to support secure, reliable application performance.
* Assist with enhancements, upgrades, hot fixes, database refreshes, testing efforts, and after-hours updates when business needs require it.
* Execute SQL queries and analyze data to help identify, troubleshoot, and resolve technical issues.
* Develop and maintain workflows, technical specifications, data analysis, and end-to-end system documentation.
* Support project managers, business analysts, and other systems analysts with task execution, estimates, implementation planning, and change control processes.
* Evaluate releases, enhancements, and new product offerings to identify business value, operational efficiencies, and user impact.
* Monitor vendor and service provider performance to help ensure service quality and support expectations are met.## What you bring

We're looking for someone who is analytical, collaborative, and comfortable working across both business and technology teams. Successful candidates bring sound judgment, strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
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* Required Experience:

*** Minimum of 1 year of experience as a Systems Analyst, or equivalent role, preferably in financial services, banking, or credit unions.
* Experience supporting business applications, systems analysis, application administration, or a comparable technology-focused role.
* Experience gathering requirements, supporting quality assurance or testing activities, and helping implement software or process improvements.
* Experience managing tickets, troubleshooting issues, documenting resolutions, and coordinating with vendors or technical partners.
* Experience supporting integrated software solutions and understanding how business processes connect to system workflows.
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* Required Skills:

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