Student- IT Help Desk Associate

Position Title:

IT Student Help Desk Associate Supervisor:
Assistant Director of Instructional Technology and Client Services Position Status:
Part-Time Academic Calendar Schedule Classification:
Non-Exempt About Salem Academy and College Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women's education. Founded with the mission of making education accessible to all, Salem has a rich 252-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education.

Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation's only liberal arts college exclusively dedicated to developing the next generation of health leaders.

Position Summary:

The IT Student Help Desk Associate reports directly to the Assistant Director of Instructional Technology and Client Services. This position assists customers with common tools such as computers, projectors, online learning software, email, and calendar applications. The student associate is responsible for providing high quality customer service to users both on and off campus. This position collaborates with other Help Desk and Technology Services staff to resolve customer issues and ensure quality support.

Essential Duties and Responsibilities:

Assist with classroom, office, and learning technologies

Communicate effectively and professionally with faculty, staff, and other students via phone, email, ticketing system, chat, and in-person

Work as part of a team within Technology Services Plan, organize, and prioritize work during simultaneous projects

Assist the Assistant Director of Instructional Technology and Client Services with developing training materials for faculty, staff, and/or students

Help keep the helpdesk, Technology Services, and other technology spaces clean and organized

Exercise discretion when handling confidential information

Current Salem College Student (

Note:

You do NOT need to be eligible for work study)
No formal technology experience is required - we will train you!

Excellent customer service and verbal and written communication skills
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