Implementation Specialist

Our Client is seeking an Implementation Specialist who responsible for leading client onboarding, system implementations, and user acceptance testing (UAT) to ensure successful adoption of company products and services. This role serves as the primary liaison between clients and internal teams, coordinating implementation activities, validating business and technical requirements, troubleshooting issues, and driving a high-quality client experience throughout the implementation lifecycle.

The ideal candidate will be a detail-oriented implementation professional with strong client-facing experience, technical testing expertise, and the ability to manage complex onboarding projects while building strong relationships and ensuring successful client outcomes.

• Lead client onboarding and implementation projects from planning through completion.

• Develop certification plans, test cases, and acceptance criteria.

• Execute and support UAT, identify defects, and coordinate issue resolution with technology teams.

• Configure systems, manage data migrations, and support product customizations.

• Create training materials and provide end-user support.

• Coordinate cross-functional teams, monitor implementation success, and drive continuous process improvement.

• Bachelor's degree in Computer Science or related field and 5+ years of relevant experience.

• 4+ years of client onboarding, integration, and implementation experience.

• 4+ years of software/application testing and UAT support experience.

• Experience with Windows/Linux distributed systems, IBM MQ, Connect:
  
  Direct, and XML messaging.

• Strong understanding of SDLC, quality assurance processes, and test case development.

• Proficiency in Microsoft Office, including MS Project.

*** LOCAL CANDIDATES ONLY. REMOTE CANDIDATES WILL NOT BE CONSIDERED ***

This is a Permanent position based out of Winston-Salem, NC.

The pay range for this position is $85000.00 - $100000.00/yr.

This is a hybrid position in Winston-Salem,NC.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.