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Lead Technology Operations Analyst - Nights
Job in
Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listed on 2026-08-22
Listing for:
Lowe's Companies, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
- Provide onsite coverage for a 24x7x365 Mission Critical Facility, protecting and supporting continuous operations
- Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems
- Perform advanced preventative maintenance, technical support, and break/fix repairs on technology (e.g. printers, mobile devices, servers, network equipment, and storage equipment)
- Review and execute Standard Operating Procedures (SOPs), note issues, process updates, and submit recommendations to improve SOPs
- Lead incident response by coordinating technical resources, managing escalations, restoring service, conducting root cause analysis, documenting incident activities, and supporting post-incident reviews.
- Coordinate and oversee third-party vendors performing maintenance or repair activities, validating work quality, ensuring compliance with operational standards, and resolving service issues.
- Coordinate, execute, and audit infrastructure changes while validating production readiness, minimizing operational risk, and ensuring successful implementation.
- Conduct Shift Handover – prepare documentation and orally review key events that occurred during one’s shift, tasks that need to be completed during the next shift, as well as other important information
- Coordinate daily operational activities, assign work, balance workloads, ensure appropriate staffing coverage, and provide technical leadership to Technology Operations Analysts during each shift.
- Maintain accurate asset records within the Data Center Infrastructure Management (DCIM) system by documenting infrastructure, auditing inventory, and validating operational environments and asset information.
- Oversee, Coordinate, and Perform rack integration activities, including hardware installation, structured copper and fiber cabling, cable management, equipment labeling, testing, asset validation, and documentation in accordance with enterprise standards.
- Identify and suggest possible improvements on procedures
- Support data center capacity management by monitoring rack space, power utilization, structured cabling, and hardware placement to optimize infrastructure resources.
- Mentor and coach junior associates while serving as the primary technical escalation point for operational issues.
- Serve as the primary liaison between infrastructure teams, business partners, vendors, and support organizations to ensure operational needs are effectively met.
- Monitor operational performance, analyze metrics and trends, recommend process improvements, and implement corrective actions to improve service quality and operational efficiency.
- Monitors departmental workflow activities and takes corrective action when necessary
- Ensure operational activities comply with enterprise security standards, audit requirements, change management processes, and established operational procedures.
- Perform routine data center inspections to verify operational readiness, identify issues, and maintain a safe and secure operating environment.
- Support disaster recovery and business continuity exercises and recovery events while documenting results and identifying opportunities for operational improvement.
- Provide onsite coverage for a 24x7x365 Mission Critical Facility, protecting and supporting continuous operations
- Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems
- Perform advanced preventative maintenance, technical support, and break/fix repairs on technology (e.g. printers, mobile devices, servers, network equipment, and storage equipment)
- Review and execute Standard Operating Procedures (SOPs), note issues, process updates, and submit recommendations to improve SOPs
- Lead incident response by coordinating technical resources, managing escalations, restoring service, conducting root cause analysis, documenting incident activities, and supporting post-incident reviews.
- Coordinate and oversee third-party vendors performing maintenance or repair activities, validating work quality, ensuring compliance with operational standards, and…
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