IT Applications Manager (Core Banking) - Winston-Salem, NC

The primary purpose of this position is to manage the Application Analyst and Database Administrators and to assist us with the successful implementation of key strategic company wide initiatives in Operations and Information Technology.

• Provide exceptional customer service both internally and externally and serve as a role model to staff.
• Supervise and evaluate the Application Analyst and Database Administrators.
• Banking application knowledge strongly preferred particularly with Fiserv DNA banking core and Nautilus (Hyland OnBase) enterprise content management system.
• Lead planning and/or implementation of projects. May participate in the design and/or testing phases along with formal training.
• Investigate on how to make technology and workflows more efficient or all departments.
• Make recommendations on new products and software that could have a positive impact.
• Obtain advanced experience with Structured Query Language (SQL) and optimize usage of current software.
• Act as the Federal Reserve End User Authorization Contact (EUAC)
• Learn our policies, procedures, and operations. Suggest improvements.
• Regularly attend work at our place of business during regular business hours.

• Proactively communicate project status, issues, and risks to management.
• Ensure projects meet requirements, objectives, and deadlines.
• Participate in new vendor selections and the due diligence process.
• Create and/or contribute to risk assessments.
• Other duties, as assigned
• Cross train and back-up others, as assigned

• 2 yr. College diploma or equivalent work experience

• Five to ten years’ experience

• Must have a high level of knowledge of the following subjects; might be regarded as an authority in the area:
• Project Management
• Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements:
• Analytics and Data Extraction
• Problem solving skills including analysis, research, interpretation, and recommendations
• Must be able to apply the following principles and processes to day-to-day functions:
• Communication including verbal, written, listening, face to face, telephone, or email
• Conflict management
• Interpersonal skills
• Microsoft Excel and Power Point
• Office machine operation
• Problem solving skills including analysis, research, interpretation, and recommendations

• Must be able to apply the following principles and processes to day-to-day functions:
• Understand all components of Fiserv DNACore, Instant Open, Instant Issue and Click Switch
• Fiserv Nautilus:
  Understand basic administration with document imaging and how it interfaces with DNACore, be able to create workflows.
• Have the skills to manage Oracle 12c and how it interfaces with Fiserv DNACore.
• Have a general understanding of our Operations department and how it interfaces with Information Technology.
• Customer Care Associate exposure
• Deposit administration
  - Savings, Time Deposit, Checking and IRA
• Deposit transaction
  - Savings, Time Deposit, Checking and IRA
• Loan origination processes/procedures
• Loan servicing processes/procedures
• Loan transactions

• Not applicable

• Employees, Supervisors and senior management
• Vendors/potential vendors and service providers

"This job is conducted in an office work environment and is generally sedentary but may require walking t of this position's duties require use of a computer. Some travel via car or air, and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation:"

a. Use hands to manipulate, handle, feel, and control items or equipment;

b. Walk, bend, kneel, and reach;

c. Lift up to 20 pounds, using all safety precautions;

d. Stand and/or sit for long periods of time;

e. Talk, hear, and communicate with clients and coworkers in English;

f. See and be able to read, write, and interpret documents written in English."