Video Communications Engineer

Major Responsibilities

• Ability to travel to and support all Advocate Health locations.
• Completes assigned tasks without supervision.
• Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals. Engage senior level engineer as needed. Ability to understand procedural documentation and offer insightful process‑improvement recommendations.
• Facilitate and deliver end‑user training to enhance user adoption and proficiency. Identify opportunities to streamline and enhance the training process, improving the overall user experience.
• Collaborate with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.
• Interact with business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance.
• Contribute to a team that includes vendors and other technical teams in creating an architectural design that can produce a bill of materials to provide a budget estimate for customers.
• Lead and supervise the implementation of new technologies and equipment related to video conferencing, telehealth and digital media services.
• Configure dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures. Operate Crestron AV control systems, Cisco and Polycom codecs, MCUs, gatekeepers, B2B servers and associated AV equipment. Participate in designing AV conference room technologies and facilitate proper equipment placement to meet business needs.
• Manage the implementation and maintenance of databases and directories associated with video conference services for existing and new users. Install or assist vendors with installation and maintenance of software and hardware systems related to UC technologies. Perform various system upgrades and preventative maintenance tasks.
• Maintain a robust knowledge of current, future, and emerging technologies and introduce key stakeholders to the technological capabilities and their application to further the organization’s strategic direction.

• Bachelor’s degree in Computer Science or a related field (or equivalent experience).

• Minimum of three years experience in video communications.

• Strong written and verbal communication skills.
• Strong research, analysis, and design skills.
• Strong understanding of infrastructure components and the programming requirements for those components.
• Ability to create basic architectural design documentation with some supervision.
• Ability to participate and interact with various teams during solution selection and design sessions.
• Basic infrastructure knowledge in key solutions such as DNS, DHCP, network layer, IP scheme, VoIP, server, storage, and virtual technologies.

• Requires callback support on a regular basis.
• Evening and weekend work.
• Ability to lift up to 50 lbs.

• Microsoft Certified Professional certification.

• B.S. in Computer Science, IT or a related field.

• Five years of video communications experience.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of total rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in career development and so much more – so you can live fully at and away from work.

• Base compensation listed within the pay range of $35.50 – $53.25 based on qualifications, skills, experience and/or training.
• Premium pay such as shift, on‑call and other benefits based on job responsibilities.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

• Paid time‑off programs.
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible spending accounts for eligible health care and dependent‑care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined‑contribution retirement plans with employer match and other financial‑wellness programs.
• Educational assistance program.

Note:

Eligibility for programs listed above may depend on full‑time, part‑time, per‑diem, temporary status, etc.; please ask a recruiter for more information during an interview.